Getting Started Guide

Installation

When you have decided that IGL TeleConnect is going to be your new local provider, there are just a few easy steps to follow to get your home and business’s services installed and running.

  1. Fill out this form and we will contact you to schedule an installation time or free site survey, if needed, or call us 800.281.1072 toll-free, or locally at 712.338.8352 or 712.432.8352.
  2. Let us know what services you would like to receive and how you would like to receive your monthly statement. We can arrange Ebill services or schedule an automatic bank draft, among other methods, to help make paying your bill easy!
  3. Schedule an appointment for installation. Depending on service selection, installation will take anywhere from 1-4 hours, and will be scheduled during Monday-Friday business hours.
  4. A technician will install and program all necessary equipment for your services and setup your phone and/or internet connection. Someone must be home during installation and will be required to sign paperwork for services.

Billing and Payment

Your monthly statement provides a listing of your charges, payments and credits as well as special messages regarding service or rate changes. Customers may choose to receive their bill via postal service, email attachment, or through our Ebill system. IGL TeleConnect bills are mailed or emailed to customers around the 5th of each month and are due on the 25th. If not paid by the due date, a penalty may be applied to the account. After a grace period, a final notice will be emailed or mailed to all accounts with a past due balance. This will provide the amount past due and the date the bill must be paid in order to avoid disconnection. Bills not paid by this disconnection date will be subject to a non-pay processing fee.

Automatic
For extra convenience, sign up for automatic bank draft or credit/debit card payments. Your account balance will be deducted each month on the due date, thereby eliminating late fees and delinquent notices. Click here for our Auto-Pay Enrollment Form.

By mail
Send check or money order, along with your bill stub to:

IGL TeleConnect
PO Box 487
Spencer, IA 51301

In Person
Drop off payment at our office during regular business hours, M-F 8:00am-5:00pm at 1501 35th Ave West, Spencer, Iowa 51301. After hours drop box is located to the left of the front door.

You may also submit cash or check payments at the Milford, Lake Park, and Okoboji branches of United Community Bank, provided payment includes your name and account number. Please allow up to 3 business days for these payments to process to your account.

By phone
Call our office to make a payment by credit or debit card over the phone.