Billing and Payment

Your monthly statement provides a listing of your charges, payments and credits as well as special messages regarding service or rate changes. Customers may choose to receive their bill via postal service, email attachment, or through our Ebill system. IGL TeleConnect bills are mailed or emailed to customers around the 5th of each month and are due on the 25th. If not paid by the due date, a penalty may be applied to the account. After a grace period, a final notice will be emailed or mailed to all accounts with a past due balance. This will provide the amount past due and the date the bill must be paid in order to avoid disconnection. Bills not paid by this disconnection date will be subject to a non-pay processing fee.

Automatic
For extra convenience, sign up for automatic bank draft or credit/debit card payments. Your account balance will be deducted each month on the due date, thereby eliminating late fees and delinquent notices. Set up a payment date that works best for you through Ebill or call our office to set up ACH.

By mail
Send check or money order, along with your bill stub to:

IGL TeleConnect
PO Box 487
Spencer, IA 51301

In Person
Drop off payment at our office during regular business hours, M-F 8:00am-5:00pm at 1501 35th Ave West, Spencer, Iowa 51301. After hours drop box is located to the left of the front door.

By phone
Call our office to make a payment by credit or debit card over the phone.